vc4444 Privacy Policy — Your Data, Handled Responsibly

1 Introduction

vc4444 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every user who accesses, registers with, or otherwise interacts with the vc4444 platform at vc4444.app. This Privacy Policy has been drafted to clearly explain our data practices in plain, accessible English, in accordance with the principles of transparency, fairness, and accountability.

This policy applies to all personal data we collect, process, store, and share in connection with the operation of vc4444, including data collected via our website, mobile browser interface, customer support channels, and payment processing integrations. It applies equally to all registered players and unregistered visitors based in Bangladesh and all other jurisdictions from which vc4444 is accessed.

By registering an account, making a deposit, or continuing to use any vc4444 service after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated into this policy by reference and form part of the overall agreement between you and vc4444.

2 Data We Collect

vc4444 collects personal data that falls into the following categories. We collect only the data that is necessary for the stated purpose and do not retain data beyond the period required to fulfil that purpose.

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification.
• Date of birth — collected to verify that you meet the minimum age requirement of 18 years.
• Gender — collected optionally for account personalisation purposes.
• Username and password — your chosen login credentials for the vc4444 platform. Passwords are stored in hashed, salted form and are never stored in plain text.
• Nationality and residential address — including division, district, and postal code within Bangladesh.

2.2 Contact Data

• Email address — used for account communications, transaction notifications, and support correspondence.
• Mobile phone number — used for account security, two-factor authentication, and linkage with bKash, Nagad, Rocket, or Upay mobile banking accounts.

2.3 Financial Data

• Payment method identifiers — such as the mobile number associated with your bKash or Nagad account, or the last four digits and expiry of a linked Visa or Mastercard. Full card numbers are never stored on vc4444 servers.
• Transaction history — a record of all deposits, withdrawals, wagers placed, winnings received, and bonus credits applied to your account.
• Account balance — the current real-money and bonus balance held in your vc4444 wallet.

2.4 Identity Verification (KYC) Data

• Copies of government-issued documents submitted for Know Your Customer verification, including National Identity Cards (NID), passports, and driving licences.
• Proof of address documents such as utility bills or bank statements.
• Selfie photographs or liveness-check images submitted for biometric identity confirmation.

2.5 Technical & Usage Data

• IP address and approximate geolocation derived from it.
• Device information — operating system, browser type and version, screen resolution, and device identifier.
• Session data — login timestamps, session duration, pages visited, games launched, and in-game events.
• Referring URL — the website or search result from which you arrived at vc4444.app.

2.6 Communication Data

• Records of all communications between you and vc4444 customer support, including live chat transcripts and support ticket submissions.
• Survey responses, feedback submissions, and any voluntary information you provide when contacting us.

3 How We Collect Your Data

vc4444 collects personal data through the following mechanisms:

• Direct submission: You provide data directly when you create an account, complete our KYC verification process, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automated collection: Technical and usage data is collected automatically as you interact with the vc4444 platform, including through cookies, server logs, and analytics tools (see Section 7 — Cookies & Tracking).
• Payment providers: When you transact via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider may share transaction confirmation data with vc4444 to enable crediting or debiting of your account balance.
• Identity verification partners: Where vc4444 uses a third-party KYC verification service to validate your identity documents, that provider may supply processed verification results to vc4444.
• Publicly available sources: In limited circumstances, vc4444 may cross-reference information you have provided against publicly available databases for fraud prevention and anti-money-laundering compliance purposes.

4 How We Use Your Data

vc4444 processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which your data is used and the corresponding data categories involved.

vc4444 does not use your personal data for automated profiling that produces legal or similarly significant effects on you without human review. Where automated tools are used in fraud detection or responsible gaming monitoring, any resulting account action is subject to human oversight and review upon request.

5 Legal Basis for Processing

vc4444 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and vc4444 — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for vc4444's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: For non-essential processing activities such as marketing communications, we rely on your explicit consent. You may withdraw this consent at any time by contacting us at [email protected] or by updating your account communication preferences.

6 Data Sharing & Disclosure

vc4444 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following limited circumstances and solely to the extent necessary for the stated purpose:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway providers strictly to process your deposit and withdrawal requests. Each payment provider operates under its own privacy policy and applicable financial regulations.
• KYC and identity verification providers: Identity documents and verification data are shared with our contracted third-party KYC service provider solely for the purpose of verifying your identity and age in compliance with our obligations.
• Game content providers: Technical session identifiers (not your full personal identity) are passed to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely to initialise and operate game sessions. These providers do not receive your name, address, or payment details.
• Legal and regulatory authorities: vc4444 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure where legally permitted to do so.
• Service providers: We engage carefully selected third-party service providers for functions such as cloud hosting, email delivery, analytics, and customer support tooling. These providers process personal data only on our documented instructions and under binding data processing agreements that prohibit them from using your data for their own purposes.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of vc4444's assets, personal data held by vc4444 may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this policy will be preserved.

7 Cookies & Tracking Technologies

vc4444 uses cookies and similar tracking technologies to operate, secure, and improve the platform. Cookies are small text files placed on your device by your browser when you visit vc4444.app. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference, and enable secure transactions. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use vc4444.app — which pages are visited most frequently, where users navigate from, and how long sessions last. This information is used solely to improve the platform experience.
• Functional cookies: These cookies remember preferences you have set on the platform, such as your preferred game view or notification settings, to provide a more personalised experience on subsequent visits.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, bot access, and other security threats. They are strictly necessary and cannot be disabled.

You may control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Blocking strictly necessary cookies will prevent the platform from operating correctly. Blocking performance or functional cookies will not prevent you from using vc4444 but may result in a reduced user experience.

8 Data Retention

vc4444 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a minimum of 5 years following permanent account closure, in order to comply with anti-money laundering and financial crime record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of last account activity, or longer where required by applicable law.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last communication in a support thread.
• Technical and usage logs: Anonymised aggregate data may be retained indefinitely for platform analytics. Non-anonymised IP and session logs are retained for no longer than 12 months unless required for an ongoing investigation.
• Marketing consent records: Retained for as long as you remain opted in, and for 3 years following withdrawal of consent as evidence that consent was properly obtained and revoked.

When personal data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

9 Data Security

vc4444 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the vc4444 platform is encrypted in transit using industry-standard Transport Layer Security protocols.
• Password hashing: Account passwords are stored exclusively as one-way hashed and salted values using a current best-practice algorithm. vc4444 staff cannot read your password; nor can it be recovered in the event of a data breach.
• Access controls: Access to personal data within vc4444's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts. vc4444 may require 2FA for high-value withdrawal requests or when unusual account activity is detected.
• Intrusion detection: vc4444 employs automated monitoring systems to detect and alert on unusual access patterns, brute-force attempts, and other indicators of compromise in real time.
• Penetration testing: Our platform infrastructure undergoes periodic third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

10 Your Privacy Rights

Every registered vc4444 player in Bangladesh holds the following rights with respect to their personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will acknowledge all valid requests within 5 business days and provide a substantive response within 30 calendar days.

11 Children's Privacy

vc4444 is strictly an adults-only platform. The minimum age to register and use any vc4444 service is 18 years. We do not knowingly collect personal data from any person under the age of 18. If vc4444 discovers or is informed that personal data has been submitted by a person under 18, we will delete that data immediately, close the associated account, and take any further action required by law.

Parents and guardians who believe a minor may have registered on vc4444 or submitted personal data to the platform are encouraged to contact us immediately at [email protected]. We will investigate and act on all such reports promptly. We also recommend the use of parental control software to prevent minors from accessing online gambling and gaming platforms.

12 Third-Party Services & Links

The vc4444 platform integrates with third-party game providers, payment gateways, and analytics services in order to deliver a full-featured gaming experience. While vc4444 selects its third-party partners carefully and requires them to operate under data processing agreements consistent with this policy, each third-party provider operates under its own privacy policy for data it independently controls.

vc4444 is not responsible for the privacy practices of third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, nor for those of payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers process only the minimum data necessary to deliver their specific service and are contractually prohibited from using any data shared by vc4444 for their own commercial purposes.

13 International Data Transfers

vc4444 primarily processes and stores personal data on servers located in data centres with strong data protection standards. In certain circumstances — particularly in connection with cloud infrastructure services or third-party game providers — personal data may be transferred to and processed in jurisdictions outside Bangladesh. Where such transfers occur, vc4444 ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to protect personal data to a standard equivalent to this policy.
• Use of third-party providers that operate under internationally recognised data protection frameworks and certifications.
• Limiting the scope of data transferred to the minimum necessary for the contracted service.

If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

14 Changes to This Privacy Policy

vc4444 reserves the right to update, revise, or replace this Privacy Policy at any time in order to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by email to the address on record and by displaying a prominent notice on the vc4444 platform for a period of not less than 7 calendar days before the changes take effect.

The effective date at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically so that you remain informed about how vc4444 handles your personal data. Your continued use of the vc4444 platform after any revised policy takes effect constitutes your acceptance of those changes.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way vc4444 handles your personal data, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Coverage: All regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

All privacy-related requests will be handled by a designated member of our compliance team. This Privacy Policy was last reviewed and updated on 1 July 2026 and supersedes all previous versions.